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Author Topic: The Supcom2 debug thread.  (Read 2354 times)

Offline NedStar

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The Supcom2 debug thread.
« on: November 24, 2010, 03:38:48 PM »
Since the release of CoD B-b-b-b Black ops, there are frequent recurring connection issues. I've done some research on a steam and GPG (Gass Powered Games) forums. Sadly no one seems to know what's exactly causing the issue but its claimed to be on steams end and not supcom2 itself. Seeing as steam isn't very good at maths and has issues converting currency and other games like Worms reloaded which also employs the matchmaking system, is having similar problems this seems likely to be the case.
 
I'd like to narrow down the issue and then report in on steam and GPG forums so that it can be fixed.
The connection issue only occurs when you fail to connect directly to the user on the other end and will resort to steam servers to make the connection.

Quote from: sorian GPG Dev
I believe that depends on how you are connected to the other person. Steam does have replay servers for P2P if you are unable to directly connect to someone.

This is where things go wrong:
  • Users relatively close geographical end up with insanely high pings 200-800 were as in a direct connection they wouldn't be over 100.
  • Randomly losing connection to the user which shows up as a de-sync, issue can only be fixed if one of the de-synced players leaves. If someone randomly explodes during the game and it freezes up, you and another user are causing the de-sync. (For everyone else nobody blows up until a player leaves)
  • Unable to make a connection to one or more players in the lobby (They show up as 0 ping) causing you to be kicked from the lobby. Rejoining sometimes helps.


The information I need from you so that steam can narrow down the issue:

NedStar
Country: Netherlands
Steam Download region (steam > settings > downloads + cloud): Netherlands
Able to make direct connection: Yes always
Random lobby DC despite ping with everyone (Doesn't occur in-game): Yes
0 ping issue with players in lobby: Never
Firewall/Anti-Virus: Eset Smart Security (Manual filter mode)

Ricardo

Country: Netherlands
Steam Download region (steam > settings > downloads + cloud): Netherlands
Able to make direct connection: Not always, has issues connecting with Shotking, Moonwolf directly
Random lobby DC despite ping with everyone (Doesn't occur in-game): Yes
0 ping issue with players in lobby: Rare
Firewall/Anti-Virus: Windows Firewall/AVG

Fatal

Country: United Kingdom
Steam Download region (steam > settings > downloads + cloud): United Kingdom: Manchester
Able to make direct connection: Not always, has issues connecting with Shotking, Moonwolf, Makezz directly
Random lobby DC despite ping with everyone (Doesn't occur in-game): Yes
0 ping issue with players in lobby: Frequent
Firewall/Anti-Virus: McAfee

Shotking
Country: Portugal
Steam Download region (steam > settings > downloads + cloud): Spain&Portugal
Able to make direct connection: Not always, has issues connecting with Fatal, Moonwolf, Makezz directly
Random lobby DC despite ping with everyone (Doesn't occur in-game): Yes
0 ping issue with players in lobby: Frequent
Firewall/Anti-Virus: Windows Firewall/Avast

Moonwolf

Country: Sweden
Steam Download region (steam > settings > downloads + cloud): Norway
Able to make direct connection: Usually not, has issues connecting with everyone directly.
Random lobby DC despite ping with everyone (Doesn't occur in-game): Yes
0 ping issue with players in lobby: Frequent
Firewall/Anti-Virus: Norton 360

Metabie
Country: Belgium
Steam Download region (steam > settings > downloads + cloud): Belgium
Able to make direct connection: Yes always
Random lobby DC despite ping with everyone (Doesn't occur in-game): Yes
0 ping issue with players in lobby: Never
Firewall/Anti-Virus:  Eset Smart Security


MakeZz
Country: Finland
Steam Download region (steam > settings > downloads + cloud): Finland
Able to make direct connection: Issues connecting to moon and fatal
Random lobby DC despite ping with everyone (Doesn't occur in-game): Yes
0 ping issue with players in lobby: Sometimes
Firewall/Anti-Virus: avast!


Possibly HOTFIX (Fixed Shotking his 0 ping issue with Fatal and brought down his ping from 250-300 to 100)


Change your steam download region to: United Kingdom: Manchester. By using the same download region issues seem to resolve.
Note. Untested theory, merely an observation.

Possibly HOTFIX 2 (random chance of fixing the issue and only works temporarily)
Deleting your clientregistry.blob which is located in your steam/ folder. Make sure you quit steam first.



Please post your information if its still blank or in-case its wrong, post the correct information. Other supcom2 players who frequently play with us can provide information as well, I merely posted from users I know of.
« Last Edit: December 04, 2012, 03:15:20 AM by NedStar »


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Offline Shotking

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Re: The Supcom2 debug thread.
« Reply #1 on: November 24, 2010, 04:12:29 PM »
DL location before hotfix was Spain&Portugal.

 

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Offline MakeZz

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Re: The Supcom2 debug thread.
« Reply #2 on: November 24, 2010, 04:29:44 PM »
MakeZz
Country: Finland
Steam Download region (steam > settings > downloads + cloud): Finland
Able to make direct connection: Issues connecting to moon and fatal
Random lobby DC despite ping with everyone (Doesn't occur in-game): Yes
0 ping issue with players in lobby: Sometimes
Firewall/Anti-Virus: avast!

Offline Slayer_NL

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Re: The Supcom2 debug thread.
« Reply #3 on: November 24, 2010, 05:07:58 PM »
Firewall/AV: Windows Firewall/AVG Free
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Offline Fatal

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Re: The Supcom2 debug thread.
« Reply #4 on: November 24, 2010, 05:17:23 PM »
Virus / firewall package is McAfee

Offline Fly

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Re: The Supcom2 debug thread.
« Reply #5 on: November 25, 2010, 07:55:09 PM »
One thing: GPG is has the most shittiest support of them all. back when I bought vanilla supcom just to play it online, I couldn't even log in to the lobby system. there were posts of this issue that had 50+ pages. Still no fix in the 6 months I debatted. I even had to send my key to a GM there so he fixed it with my online account, still no fix. After 6 months I ended the debate with a cursing PM to a GM. Demigod (also featured with GPG) still has issues.

anyways lets try it:

Download region: Netherlands
AV/Firewall: Norton 360 (yes the same as moon, and I haven't changed anything to it)
issues with lobby


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Offline Slayer_NL

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Re: The Supcom2 debug thread.
« Reply #6 on: November 25, 2010, 09:47:41 PM »
Changed DL region to Manchester UK seems to be working better now
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